Refund policy

Made to Order
Each mug is handcrafted with care and made to order. Because every piece is individually created, please allow up to 3 weeks for your order to be completed and shipped. Your patience supports a thoughtful, creative process that ensures every mug is truly one of a kind.

No Returns or Exchanges
Due to the handmade and customized nature of each item, returns and exchanges are not accepted. However, if your order arrives damaged or there’s an issue with your product, please reach out within 7 days of delivery, and we’ll make it right.